Shipping Policy for WhitBits Cookies
Effective Date: September 1, 2026
Nationwide Shipping
WhitBits Cookies is proud to ship our freshly baked cookies nationwide!🍪📦
Shipping Schedule
Nationwide orders ship every Tuesday.
Orders must be placed by Sunday at 8:00 PM EST to ship the following Tuesday
Shipping orders are sent via UPS.
A $12 flat-rate shipping fee applies to all nationwide orders.
Tracking information will be provided once your order ships.
Please note: Shipping dates are NOT delivery dates.
UPS delivery generally takes 2-5 business days after shipment, but actual delivery times may vary based on destination, weather, holidays and other carrier-related circumstances.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
WhitBits Cookies is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
Delays & Carrier Issues
Once your order has been handed over to uPS, it is in the carrier’s possession and control.
WhitBits Cookies is not responsible for delays, missed delivery estimates, weather-related delays or other delivery issues caused by the carrier.
If your package is delayed or tracking indicates a delivery issue, please contact UPS directly using the tracking information provided.
We are always happy to help you understand your tracking information or assist where we can.
Damaged Packages
We package our cookies carefully to help protect them during transit. However, packages may occasionally be damaged while being handled by the carrier.
If your order arrives damaged, please:
Take clear photos of the damaged shipping box and packaging before opening or discarding anything.
Take photos of the cookies and any damaged packaging inside the box.
Contact WhitBits Cookies within 24-48 hours of delivery at WhitBitsCookies@gmail.com
Include your order number and photos when contacting us.
Please keep all original packaging until your claim has been reviewed.
Because carrier-related damage occurs after an order leaves WhitBits Cookies, we cannot guarantee a refund or replacement for every damaged package. However, we will review each situation individually and work with you to determine the best resolution.
If appropriate, we may ask you to provide additional information or documentation to assist with a carrier claim.
Important Reminder
WhitBits Cookies cannot guarantee a specific delivery date or time.
Shipping dates are the days your order leaves WhitBits Cookies-not the day your order will arrive.
By placing a nationwide shipping order, you acknowledge and agree to the terms of this Shipping Policy.
For additional information regarding cancellations, modifications, returns and other order policies, please review the applicable policies on our website.